languages

FREQUENTLY ASKED QUESTIONS

In this section you will find answers to the most frequently asked questions. If you have questions that are not included do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.  us immediately.

 

IS IT LEGAL TO TRADE MAMMOTH IVORY?

YES!* Possession and ownership as well as the import and export of mammoth ivory are legal.

This is justified by the fact that the mammoth is an extinct species of the mammals. Each object is dated to an age of approximately 10,000 - 50,000 years and is therefore not restricted from the legal point of view.  Furthermore the commerce with mammoth ivory is not restricted by “CITES” (the Convention on international Trade in Endangered Species of Wild Fauna and Flora, also known as the “Washington Convention”).
 

Nevertheless, we would like to point out that each of our customers should act responsible and exchange information with their responsible local customs office before making any purchase.

 

*Except for the New Jersey (USA) and New York (USA) state ivory laws as of 2015.

 

SHIPPING

Is International shipping possible?

Yes. Please ensure that you provide us with your exact delivery address. We will then send you an offer.

 How are the shipping costs calculated?

The shipping costs of are calculated based on the weight and the size as well as the delivery country and the shipping method. As soon as we have all the necessary information, you will receive a price from us.

 Is combined shipping possible?

When purchasing several items, the order is packed as efficiently as possible and combined shipping charges are calculated automatically.

 Is Air shipping possible?

Yes. Air freight can be offered for all objects. This can take about 3 working days to prepare the necessary documents. Upon receipt of your order you will receive the delivery after approx. 7 business days.

 How fast is shipping?

All orders will be processed and shipped within 3 working days after receipt of your payment. The shipping times vary:

 Within the EU: 5 business days

Outside the EU: 1-5 weeks

Worldwide shipping with airfreight: 1 week

 Is a tracking number provided?

Yes. With each order a tracking number will be sent to you by e-mail as soon as your package is shipped. In the case of air cargo shipments, the customer will receive an Air Waybill / AWB and all necessary documents by e-mail.

We are always at your disposal for questions regarding your delivery.

 What documents are issued?

- Bill

- Airfreight and customs documents for all shipments by air

- Upon request, you will receive a Certificate of Origin issued with your name
 

 PAYMENT

What payment methods are available?

You as a customer can choose between: Bank transfer, PayPal or cash payment.

 
CONTACT

Can objects be inspected / purchased at your premises?

Yes. If you are interested, you can make an appointment with us by phone or e-mail.

How can I contact you?

You can reach us by e-mail on weekdays and on weekends.

This email address is being protected from spambots. You need JavaScript enabled to view it.